Refund policy

Returns

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, all items must meet all of the following conditions:

  • Items must be unused, unopened, and in their original packaging
  • All seals must be intact
  • Items must be in resalable condition
  • Proof of purchase is required

Returns that do not meet these conditions will not be approved.

To request a return, contact us at shop@buyhonor.com. If approved, we will provide return instructions. Items sent back without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

For safety, quality control, and regulatory reasons, the following items are final sale and non-returnable:

  • Opened or used supplements
  • Any food, ingestible, or perishable products
  • Personal care products once opened
  • Sale or discounted items
  • Gift cards
  • Promotional or free items

If an item has been opened or tampered with, it is not eligible for return but may be eligible for refund. 

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us at shop@buyhonor.com within 48 hours of delivery and include:

  • Your order number
  • Clear photos of the issue and packaging

Claims submitted after 48 hours may not be eligible for replacement or refund.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order separately once the return is processed.

Refunds

If your return is approved after inspection:

  • Refunds are issued to the original payment method only
  • Original shipping costs are non-refundable
  • Refunds may take 2-3 business days to appear, depending on your bank or card provider

We reserve the right to refuse refunds for items that do not meet our return criteria or show signs of use, damage, or tampering.

If more than 15 business days have passed since approval, contact us at shop@buyhonor.com.

Abuse and Policy Enforcement

We reserve the right to deny returns, refunds, or future purchases in cases of excessive returns, suspected abuse, or fraud.